The questions people ask before their first order.

Nothing. Posting, receiving applications and messaging editors are free. You pay when you hire: the agreed price plus a 5% service fee, charged into escrow.

The finished length and aspect ratio, two or three reference videos you like, where the footage lives, how many revisions you expect and your deadline. Briefs with a budget and references get applications from editors who have already done that kind of cut.

Attach files to the brief or the order, or share a link to your own storage. Everything attached to an order is visible only to you, the editor and platform support if a dispute is opened.

Compare the price and delivery date each editor proposed, their samples, and their verified on-time and completion rates. Those rates are computed from real orders. Message a shortlist before hiring if you are unsure.

Each order includes the number of revisions you agreed. Leave notes pinned to the exact second in the review room and send them back as a revision; the count is visible to both sides. Extra rounds can be agreed as a change to the order.

Request a revision with specific timecoded notes. If the delivery does not match the brief and the editor will not fix it, open a dispute before approving — the money stays frozen until a reviewer decides. See how disputes work.

Finished deliverables transfer to you when the order is released. If you need the project files too, choose a package that includes them or say so in the brief.

Yes. There is no subscription and no fee to apply. The platform takes a 10% commission from orders you complete, and nothing else until you withdraw.

Apply to briefs with few applicants, answer the screening questions properly and attach samples that match the brief. A tight delivery date and a clear price matter more than a long pitch. The job board can be sorted by fewest applicants.

When the client approves, or automatically 5 days after you deliver if they never answer. Released money clears for 5 days, then you can withdraw any amount over $25 for a flat $1.

No. The order shows as held when the client has funded it. Starting before that means working without escrow behind you, and nothing on the trust page protects that work.

Point to the brief. Anything outside it is a change to the order and can be priced as one. If it turns into a dispute, “scope changed after hiring” is one of the reasons the reviewer considers, and the original brief is the record.

Price the cut you can repeat reliably, not your best day. The median first-draft turnaround on the platform is 2 days, and clients compare delivery dates side by side, so a realistic date wins more work than an optimistic one.

Yes. With instant book on, clients can buy one of your packages directly without a brief. Only switch it on when you have room — a late instant order still counts against your on-time rate.

Yes. A brand workspace has seats, each with one role: owner, admin, member, moderator or billing. Seats are free. See what each role can do.

Give reviewers the moderator role. A cut cannot be approved — and escrow cannot release — until a moderator signs it off.

Yes. Brief hooks and formats as one job and track them as a grid of cuts, each with its own review thread and approval.

Consolidated invoicing is available on enterprise agreements. Every order is still funded into escrow before work starts; the invoice consolidates how you pay for it. Talk to us.

A billing seat sets a monthly budget for the workspace. A brief that would take the month over it waits for approval before it can be funded.

Invite them to the workspace and hire them on orders. Their work goes through the same review room, escrow and statement as everyone else’s.

The client’s money is held by the platform from the moment the order is funded until the work is approved, so the editor knows it exists and the client knows it will not move without them.

After a delivery the client has 5 days to approve, request a revision or open a dispute. If none of those happens, escrow releases to the editor. Each new delivery starts a fresh 5-day window.

Nothing has been released, so the money is still in escrow. Cancel the order or open a dispute for a missed deadline; a full refund includes the 5% service fee. The full process.

It freezes, along with the auto-release clock. Neither side can approve or cancel until a reviewer records one of three outcomes: release to the editor, refund to the client, or a split.

A funded order cancelled before delivery is refunded in full, service fee included. An order that was never funded cost nothing.

Orders are priced and held in US dollars. Payout methods convert at withdrawal.

Only the other party to a completed order. Reviews are attached to the order they describe, and an editor can reply once.

You can, but payments made outside an order have no escrow, no review record and no dispute process.

The parties to the order or conversation, and platform support when a dispute is opened. The privacy notice sets out what is collected and why.

Yes, from settings — once you have no orders with money held in escrow. Finish, cancel or dispute those first so nobody else’s funds are stranded.

The terms of service and privacy notice are published as structured templates pending review by counsel, and are marked that way.