The panels below are workflow illustrations using sample content, not actual transactions or customer records.
Six hops from a card to a bank account.
The figures below illustrate a sample order. At every hop, the column says who is able to move the money — and from step three onwards, nobody can do it alone.
Price, delivery date and revision count are fixed on the order. Either side can still walk away.
Agreed price plus the 5% service fee. The editor is told the money is held before starting.
Work happens. The money cannot be withdrawn by the client or spent by the editor.
The client reviews, asks for revisions within the package, or approves.
Approval releases at once. Silence releases after 5 days. Commission of $0.60 is withheld here.
Released funds clear in 5 days, then withdraw any amount over $25.
Funding moves money into escrow, not to the editor. It is recorded against the order and cannot be withdrawn by either side while the order is open.
The client sees the agreed price plus 5%. The editor sees the same price less 10%. Both are computed from one number, so the two sides never disagree about the money.
Charge, hold, release, commission, refund and payout are each separate entries, visible on the order and in each side’s statement.
5 days after delivery, silence counts as approval.
When an editor delivers, the client has 5 days to approve, ask for a revision or open a dispute. If none of the three happens, escrow releases to the editor exactly as if the client had approved.
The editor uploads the version that meets the brief. The client is notified.
Approve, request a revision within the package, or open a dispute. Any of the three stops the clock.
$5.40 moves to the editor's balance exactly as if the client had approved.
Available to withdraw for a flat $1.
Approving, requesting a revision within the package, or opening a dispute.
Messages, reactions, reopening the cut or leaving notes without sending them back as a revision.
Every new delivery. A revised version gets its own full 5-day window.
Missed the date and stopped answering? You get the money back.
Escrow is the client's protection here. The money never left; the platform only has to send it back.
The order shows as overdue on both sides.
- Overdue badge on the order
- A new date is the client's choice
- Nothing has been released
An illustrative cancelled order. The refund includes the service fee, because the platform did not deliver what it charged for either.
Cancel the order, or open a dispute with “Missed deadline”.
- Escrow is frozen while the dispute is open
- The editor cannot deliver late to force release
- Partial work can be split
The agreed due date, any new date both sides agreed in messages, what was uploaded and when, and every message on the order.
The agreed price and the 5% service fee. The client is not charged for an order that did not happen.
The refund lands on the original payment method.
Completion and on-time rates are computed from orders, not entered by hand. A disappearing act is visible to every future client.
Deliver, and the clock works for you.
An editor who delivered what was agreed is paid whether or not the client replies. The 5-day rule is the whole mechanism — no chasing, no invoice reminders, no one to escalate to.
It is shown on the order to both sides the moment a version is uploaded, so the client knows the deadline as well as you do.
While a delivery is waiting, the only ways to stop release are approval, a revision request or a dispute. Cancelling is not available after delivery.
If a client disputes on the final day, the money freezes and a reviewer decides. Work that matches the brief is released.
Frozen money, one reviewer, three possible outcomes.
Either side can open a dispute on a funded order before it is released. From that moment nothing moves — no approval, no cancellation, no auto-release — until a reviewer records a ruling.
Pick a reason and say what happened.
- The other side is notified at once
- Escrow and the auto-release clock freeze
- The order is locked against changes
The final cut is missing the square variant and two of the notes weren't applied.
The square variant wasn't in the original scope — it was added after the brief. I'm happy to deliver it, I just need it confirmed as a change.
Each side puts its case on the record.
Scope that was added in messages after hiring is treated as a change, not as part of the original order.
A complaint that first appears after delivery carries less weight than one pinned to the cut during review.
Release, refund, or split.
The delivery matches the brief that was agreed.
The work was not delivered, or does not match the brief.
Part of the scope was delivered. The reviewer sets the share.
Example dispute records
Illustrative records only. These are not actual customer disputes.What else keeps both sides honest.
Check portfolio samples and discuss delivery requirements before hiring. Your order keeps the brief, files and review notes together.
A review can only be left on a completed order, by the other party to it. There is no way to post one without having paid or been paid.
Released funds clear for 5 days before they can be withdrawn, with a $25 minimum and a flat $1 fee.
Anyone with money held in escrow has to finish, cancel or dispute those orders first, so nobody’s funds are stranded.
The legal terms behind this page are in the terms of service, and what we do with your data is in the privacy notice.
About escrow and disputes.
Can a client get a refund after approving?
Can an editor be paid before delivering?
Does asking for a revision reset the auto-release clock?
Who decides a dispute?
What stops someone opening a dispute just to delay payment?
Can we agree to pay outside the platform?
More in the full FAQ.
Hire, or get hired, without trusting anyone first.
Every order is funded before work starts and released on approval — or automatically 5 days after delivery.